Text your consignors and vendors

Record START on a contractRose

Rose only texts people who said yes. Tick START only after the consignor or vendor has agreed, in person, by phone or on a signed form.

1. Go to Contracts. Click SEARCH and pick the contract, then click ALTER. For a new contract, click CREATE.
2. Scroll to the TEXT MESSAGES section.
3. Check MOBILE TO TEXT. It starts as the contract's CELL.PH. Type a US mobile number, for example (502) 555-0142.
4. Tick START (they said yes to texts).
5. Choose what they get: SCHEDULE REMINDERS and SALES TEXTS (both are on by default).
6. Click SAVE CHANGES.

• Rose records when consent was given, who recorded it and where. The line below the boxes reads, for example, "START recorded 2026-10-27 by MIKE (in Rose)", or "(in myPortal)" when the consignor opted in themselves.
• If START is ticked but the number isn't a US mobile, Rose shows TYPE A US MOBILE NUMBER TO TEXT (10 DIGITS), OR UNTICK START and doesn't save.
• The consent wording and a link to the SMS Text Messaging Terms are shown under the boxes.

Stop texting someoneRose

1. Open the contract in Contracts (SEARCH, then ALTER).
2. In TEXT MESSAGES, untick START (they said yes to texts). To stop only one kind of text, untick SCHEDULE REMINDERS or SALES TEXTS instead.
3. Click SAVE CHANGES.

• Rose keeps the record of the earlier yes, but no more texts are sent. Past texts stay in the conversation.
• You can tick START again later if they ask for texts again.

STOP and START repliesRose

• If someone replies STOP (or STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, REVOKE or OPTOUT), texting ends for that number at every store that uses Rosebot.
• Their contract then shows THEY REPLIED STOP on (date). In conversations it shows REPLIED STOP, and group texts skip them.
• If they reply START (or UNSTOP or YES), texting turns back on, as long as they had said START before.
• Only tick START again after a STOP if the person asks to get texts again. Ticking it again records a new yes.

Open textingRose

Where texting shows depends on TEXT CONSIGNORS AND VENDORS FROM in Administration → SETTINGS (ROSEBOT CHAT, MESSAGES or BOTH).

• In the Rosebot window: click Rosebot at the bottom right. Under the ROSEBOT header, click TEXTS. The window turns teal and is titled TEXT MESSAGES (SMS · sent as Rosebot). Click ROSEBOT to go back to asking questions.
• In Contracts → MESSAGES: click MESSAGES in the top bar, or go to Contracts and click MESSAGES. Then click TEXTS (SMS). Click PORTAL MESSAGES to switch back to myPortal messages.
• To open one person's conversation in MESSAGES straight away, select their contract with SEARCH first, then click MESSAGES.

Text one personRose

1. In the texting pane, leave TO set to One person.
2. In PERSON, type a name or contract number and pick them. Only people who can be texted are listed, plus anyone you already have a conversation with.
3. Type your text in the box (up to 600 characters). Under the box, Rose shows the character count and about how many text segments it will use.
4. Click the paper-plane button. Rose shows TEXT SENT.

• Rose adds your store's name to the start of every text.
• The first text to a number also ends with "Rosebot for (your store). Reply STOP to opt out."
• Under each text you sent, Rose shows who sent it, when, and its delivery status. A text that failed shows NOT DELIVERED.

Text picked people or a whole groupRose

Group texts need the group texts right (administrators by default).

1. In TO, pick Picked people, All consignors, All vendors or Everyone.
2. For Picked people, click PICK…. In PICK WHO GETS THE TEXT, search, tick the people you want (CONTRACT, NAME, TYPE) and click USE SELECTED.
3. Rose shows how many people the text goes to. Only active contracts that said START are counted.
4. Type the text and click the paper-plane button.
5. Confirm SEND GROUP TEXT. Rose shows how many texts were sent. If anyone was skipped, a NOT TEXTED list gives the reason (no START, replied STOP, no mobile number).

• Every group text ends with "Reply STOP to opt out".
• Group texts can't be sent before 8 am or after 9 pm, store time.
• If the group is bigger than the texts left on your plan today or this month, nothing is sent and Rose tells you how many texts are left.

Read replies and the new-text countRose

• With One person selected and nobody picked, the pane shows your texts inbox. Conversations with new texts come first, with a count badge. Click a row to open it.
• Opening a conversation marks its texts as read. New texts are marked NEW until then.
• When texts are read in the Rosebot window, the ASK ME bubble above Rosebot changes to "2 NEW TEXTS". Clicking it opens TEXTS. The TEXTS button in the window shows the count too, e.g. TEXTS (2).
• When texts are read in MESSAGES, the MESSAGES button in the top bar adds new texts to its count. Inside MESSAGES, the TEXTS (SMS) button shows the count.
• A reply goes to the store that last texted that number.

What Rose texts automaticallyRose

Once texting is on, Rose also texts on its own. Only people with START get these, and only the texts they said yes to.

• Schedule reminders: the one text reminder you set on a Schedule item goes out the chosen time before it (1 hour to 2 days). It's never sent after the item has started, and not for cancelled or completed items.
• Daily sales summary: on days with sales, one text at 6 pm store time with the number of items sold, the total and their share, plus a link to myPortal.
• Instant sales texts: with SMS INSTANT (or a consignor's own instant plan), a text when something sells. Sales within 5 minutes come in one text.
• Quiet hours: no automatic or group texts before 8 am or after 9 pm store time. Reminders and sales texts that fall in that time wait for the morning.
• At 80% of a month's texts: Rose e-mails the store (or the consignor, for their own plan) a link to buy a refill. Once a month.

Add a text reminder to a Schedule itemRose

Appointments, pick-ups and drop-offs can have one text reminder to the consignor or vendor. Tasks can't.

1. Go to Schedule and open the item, or click + New and choose Appointment, Pick-up or Drop-off.
2. Pick the consignor or vendor with Find.
3. Tick Text the consignor one reminder.
4. In When, pick 1 hour, 2 hours, 4 hours, 1 day or 2 days before.
5. Click Save.

• The note under the box tells you if the reminder can't go out, for example: they haven't said START, they replied STOP, or texting or schedule text reminders are off for the store.
• To remove the reminder, untick Text the consignor one reminder and click Save.
• If you change the time before, or move the item, the reminder can be sent again for the new time.
• Schedule reminders always count against the store's plan.