Get text alerts in myPortal

Turn texts onmyPortal

The TEXT MESSAGES section only shows when your store has texting turned on.

1. Sign in to myPortal and click MY ACCOUNT.
2. Click MY.SETTINGS (ACCOUNT SETTINGS).
3. Under CONTACT DETAILS, type your mobile number in MOBILE NUMBER. It must be a US mobile number with 10 digits.
4. Under TEXT MESSAGES, tick START - YES, TEXT ME AT MY MOBILE NUMBER.
5. Choose what you want to get: APPOINTMENT REMINDERS and SALES TEXTS (both are ticked to start with).
6. Click SAVE CHANGES. myPortal shows CHANGES SAVED.

• Rosebot texts that number for your store: appointment reminders, and news about your sales with a link to your portal.
• Message frequency varies. Message and data rates may apply.
• No texts are sent before 8 am or after 9 pm, store time.
• The SMS Text Messaging Terms link under the boxes opens the full terms.
• If the number isn't a US mobile, myPortal shows TYPE A US MOBILE NUMBER (10 DIGITS) TO GET TEXTS, OR UNTICK YES, TEXT ME.
• If text alerts aren't live yet, myPortal says "Text alerts are coming soon: your choice is saved now."

Change which texts you get, or your numbermyPortal

1. Go to MY ACCOUNT → MY.SETTINGS.
2. Change MOBILE NUMBER, or tick or untick APPOINTMENT REMINDERS and SALES TEXTS.
3. Click SAVE CHANGES. To go back to what was saved, click UNDO CHANGES before saving.

Stop textsmyPortal

• In myPortal: go to MY ACCOUNT → MY.SETTINGS, untick START - YES, TEXT ME AT MY MOBILE NUMBER and click SAVE CHANGES.
• By text: reply STOP to any text. This stops texts from every store that uses Rosebot.
• To get texts again after STOP, reply START, or tick START - YES, TEXT ME again and save.
• You can also ask the store to turn texts off.
• Stopping texts doesn't cancel a paid text alert plan. Cancel that separately (see below).

See your textsmyPortal

• Texts between you and the store also show in MESSAGES (top right, next to LOG OUT), marked TEXT MESSAGE, in date order with your portal messages.
• To answer the store by text, reply to the text on your phone.

Buy a text alert planmyPortal

Some stores let consignors and vendors pay for their own sales texts. If your store covers text alerts, you don't need a plan. Just turn texts on in MY.SETTINGS.

1. Open the menu (the ☰ button at the top left, next to myPortal) and click SUBSCRIPTIONS (or MY SUBSCRIPTION if you already have one).
2. In PORTAL SUBSCRIPTIONS, scroll to TEXT ALERTS (SMS).
3. Click SUBSCRIBE on the plan you want. Payment opens in a new tab. At checkout, use the e-mail address on your myPortal account.
4. Come back and click CHECK MY SUBSCRIPTION. The plan shows YOUR PLAN.

• SMS DAILY: $19.99/yr. One summary text a day, on days you sold (up to 31 texts a month).
• SMS INSTANT: $7.99/mo. A text when something sells; sales within 5 minutes come in one text (up to 300 texts a month).
• SMS INSTANT PLUS: $29.99/mo. A text for every sale, for busy vendors (up to 1,000 texts a month).
• At the limit, texts stop until next month. E-mails carry on.
• If your store covers a daily summary, TEXT ALERTS says so. Choose a plan only if you want a text every time something sells.
• A plan marked NOT OFFERED BY YOUR STORE can't be bought because your store pays for texts itself or hasn't turned this on. COMING SOON means text alerts aren't on sale yet.

RefillsmyPortal

• BUY A REFILL (+300 TEXTS, $8): a one-time top-up for this month.
• ADD A MONTHLY REFILL ($8/MO): 300 extra texts every month, paid from your saved card.
• Refills only show when your store lets you buy text alert plans.

Switch or cancel your text alert planmyPortal

1. Open the menu and click MY SUBSCRIPTION, then click CHECK MY SUBSCRIPTION. Your subscriptions are listed with their status and next payment.
2. To switch, first click SUBSCRIBE on the new plan. Then click CANCEL next to the old one.
3. To cancel, click CANCEL next to the active subscription, then YES, CANCEL IT (or KEEP IT to go back).

• Billing stops. What the plan gives you ends when the time you paid for runs out.
• You can subscribe again at any time.