ROSEHELP
💬 Text messages (SMS)
SMS plans, limits and refills
Pick an SMS plan for your store, add refills when you need more texts, and check how many texts you've used. This article also covers switching plans and cancelling any of your store's subscriptions from Subscription Plans. For store owners and administrators.
In RoseRose Pro
Open Subscription PlansRose
- Click Subscription Plans in the side menu, or go to Administration → SUBSCRIPTION PLANS.
- Scroll to SMS TEXTING. Before texting is on sale for your store, the heading reads SMS TEXTING - COMING SOON and nothing can be bought yet.
Tip: Subscription Plans needs Administration access.
The store plansRose
- SMS STARTER: $15/mo, 300 texts a month, up to 30 a day.
- SMS PLUS: $29/mo, 1,000 texts a month, up to 100 a day.
- SMS PRO: $69/mo, 3,000 texts a month, up to 300 a day.
- SMS INSTANT: $279/mo, 10,000 texts a month, up to 600 a day. Includes instant sales texts for every opted-in consignor and vendor. Sales made within 5 minutes of each other come in one text.
- Every plan covers schedule reminders and daily sales summaries. Your current plan is marked YOUR PLAN.
- At the daily or monthly limit, Rose stops texting. E-mails carry on as usual.
- Texting needs Rose Pro. Texts go to US mobile numbers.
Subscribe to a planRose
- In Subscription Plans → SMS TEXTING, click SUBSCRIBE on the plan you want. The payment page opens in a new tab.
- Pay with one of the e-mail addresses listed under the SUBSCRIPTIONS (HUBSPOT AND SQUARE) table ("Checked for: ..."). That's how Rose finds your plan.
- Come back to Rose and click REFRESH FROM HUBSPOT AND SQUARE.
- The plan card shows YOUR PLAN. Administration → SETTINGS → TEXTING (SMS) shows YOUR PLAN with the plan name.
Tip: Rose also checks your subscriptions each time you sign in.
Get more texts: refills and monthly refillsRose
- BUY A REFILL (+500 TEXTS, $12): a one-time top-up. It's added to this month's limit once the payment goes through.
- ADD A MONTHLY REFILL ($12/MO): adds 500 texts every month the subscription is active, paid automatically from your saved payment method.
- Extra texts also raise your daily limit in proportion to your plan.
- Refill texts count only for the calendar month they're added in. Unused refill texts don't carry over.
- When your plan reaches 80%, Rose e-mails you a payment link for a refill.
- After paying for a monthly refill, click REFRESH FROM HUBSPOT AND SQUARE so Rose picks it up.
Check how many texts you've usedRose
- Once texting is on sale for your store, the SMS TEXTING section shows a line like THIS MONTH: 120 of 1,000 texts used (today 8 of 100). The limits include any refills.
- Texts that were blocked or not sent don't count.
Switch to a different planRose
- Click SUBSCRIBE on the new plan and pay with one of your listed e-mail addresses.
- Click REFRESH FROM HUBSPOT AND SQUARE.
- In the SUBSCRIPTIONS (HUBSPOT AND SQUARE) table, find the old SMS plan and click CANCEL (see below).
Tip: While both plans are active, the bigger plan counts.
Cancel a subscriptionRose
You can cancel any active HubSpot subscription for your store from this page: an SMS plan, a monthly refill or Rose Pro.
- Go to Subscription Plans and find the subscription in the SUBSCRIPTIONS (HUBSPOT AND SQUARE) table (BILLED BY, SUBSCRIPTION, STATUS, PLAN, AMOUNT, LAST PAYMENT, NEXT PAYMENT, E-MAIL).
- Click the red CANCEL button on its row.
- Read the confirmation and confirm. Rose shows "Cancelled: (name)" and reloads the page.
- CANCEL only shows on active subscriptions billed by HubSpot. Square billing can't be cancelled here; contact Consignor Connect.
- Cancelling Rose Pro also ends PrintNode (KloudPrint) printing, Rosebot for the store, imports and exports, and SMS texting when the time you paid for runs out.
- Once your SMS plan is no longer active, Rose clears it and texting stops (NO SMS PLAN YET).
- You can't undo a cancel, but you can subscribe again at any time.
- If HubSpot can't cancel it right now, Rose says so. Please contact Consignor Connect.
Plans your consignors can buyRose
- When WHO PAYS FOR SALES TEXTS in Administration → SETTINGS is CONSIGNORS PAY or BOTH, consignors and vendors can buy their own text alert plans in myPortal: SMS DAILY ($19.99/yr), SMS INSTANT ($7.99/mo) and SMS INSTANT PLUS ($29.99/mo).
- Their texts never count against your store's plan.
- With STORE PAYS, consignors don't see any plans to buy.
Who can do this (user rights)
| Right in User Maintenance | What it allows | Who has it at first |
|---|---|---|
| Administration (module right in User Maintenance) | Open Subscription Plans (side menu and the Administration tab), buy plans and refills. | Administrators |
| User level ADMINISTRATOR with Administration access | See and use the CANCEL button in the subscriptions table. Others see the table without it. | Administrators |
Questions
I paid but my plan doesn't show.
Click REFRESH FROM HUBSPOT AND SQUARE. Rose only finds payments made with one of the e-mails listed on the page (your Rose sign-in e-mails or your store's e-mail with Consignor Connect). If you used a different e-mail, contact Consignor Connect.
What happens when we hit our limit?
Rose stops sending texts until the next day (daily limit) or the next month (monthly limit), or until you add a refill. E-mails keep going out as usual.
Do unused texts roll over?
No. Plan texts and refill texts are counted per calendar month in your store's time zone.
Why don't I see the CANCEL button?
Only users with the ADMINISTRATOR level and Administration access see it. It only appears on active subscriptions billed by HubSpot.
Does cancelling stop texting right away?
Texting stops once Rose no longer finds an active SMS plan for your store. Rose checks after you cancel and each time you sign in.