1. Accepting these terms
These Terms and Conditions (the “Terms”) apply to everyone who visits a Consignor Connect, LLC (“Consignor Connect”, “we”, “us”) website or uses our apps and services: Rose (store management), myPortal (the consignor and vendor portal), Rosebot (our assistant), our help and What’s New pages, e-mails and support (the “Services”).
By using the Services you agree to these Terms, our End User License Agreement (which covers the software license for stores and their users) and our Privacy Policy. If these Terms and the End User License Agreement conflict about the software, the End User License Agreement applies. If you do not agree, please do not use the Services.
2. Who may use the Services
- You must be at least 18 years old and able to form a binding contract.
- Rose is for businesses. If you use it for a business, you confirm you are allowed to accept these Terms for it.
- myPortal is for consignors and vendors invited by a store that uses Rose. Your account there exists because of your relationship with that store.
3. What we provide
Consignor Connect makes software for consignment and resale stores: inventory and take-ins, labels, point-of-sale sync with Square, sales, consignor balances and payouts (including QuickBooks Online recording and Rose Pay bank payouts), digital contracts and signatures, reports, scheduling and messaging, and myPortal for the store’s consignors and vendors. Features differ by plan and may change over time.
4. Your account
- Give accurate information and keep it up to date.
- Keep your password private and do not share your login. You are responsible for activity under your account.
- We may ask you to verify your e-mail address or use other security steps.
- Tell us right away at support@consignorconnect.com if you think your account was used without permission.
5. Subscriptions, payments and trials
- Paid plans (such as Rose, Rose Pro, Portal Pro and Rosebot) are billed in advance for each billing period through our payment provider (HubSpot payment links and the processors they use). The price and what is included are shown before you buy.
- Subscriptions renew automatically until cancelled. You can cancel at any time by contacting us; the plan stays active to the end of the period already paid.
- Fees are non-refundable except where the law requires otherwise or we state otherwise in writing. Prices exclude taxes, which you pay where they apply.
- We may change prices with at least 30 days’ notice; the new price applies from your next billing period.
- Free previews and trials (for example the Portal Pro preview) end on the date shown; paid features then stop unless you subscribe. We may limit trials to one per store or person.
- If a payment fails, we may pause paid features after letting you know.
- SMS plans. Text messaging is an add-on for Rose Pro stores (store SMS plans), and consignors and vendors may buy their own SMS plan in myPortal when their store allows it. Each plan includes a set number of texts a day and a month; when the limit is reached texting stops until the next period or until you buy a refill pack (by a payment link or a monthly refill added to your subscription). Unused texts do not carry over and are not refunded. Prices and limits are shown before you buy.
6. Consignors and vendors (myPortal)
- Your consignment or vendor agreement, split, fees, payout timing and balance are between you and the store. myPortal shows what the store records in Rose; questions about amounts go to the store.
- Vendors who add or edit items in myPortal are responsible for accurate descriptions, prices and quantities, and for having the right to sell the items.
- Rose Pay bank payouts are made by Dwolla and the banks involved. Using Rose Pay requires accepting Dwolla’s terms of service and privacy policy. Consignor Connect does not hold or move your money.
- Portal Pro and other paid myPortal features are subscriptions between you and Consignor Connect under section 5.
7. Messages and e-mail
By creating an account you agree that we and the store may contact you electronically about your account, for example receipts, signed documents, payout notices, verification codes, password resets and replies from Rosebot. You can change optional messages in myPortal’s Message Preferences or with the unsubscribe link; account and security messages are always sent. Standard message and data rates from your provider may apply.
Text messages (SMS). If you agree to texts, by ticking “Yes, text me” in myPortal or by telling the store, which records your OK TO TEXT, Rosebot will text your mobile number on the store’s behalf: appointment reminders, sales and payout notices, account notices from the store and replies to your texts. Agreeing is never a condition of consigning, selling or buying. Message frequency varies. Message and data rates may apply. Reply STOP to stop texts at any time, START to get them again, or HELP for help. Carriers are not liable for delayed or undelivered messages. Full details are in our SMS Text Messaging Terms.
8. Electronic signatures and records
Stores may ask you to sign contracts and receipts on screen. By signing electronically you agree that your electronic signature has the same effect as a handwritten one and that records may be provided to you electronically (on screen, by e-mail or in myPortal). You may ask the store for a paper copy. To view and keep records you need a device with a web browser and a PDF viewer.
9. Your content
You keep ownership of what you upload or enter, such as item descriptions, photos, messages and documents (“Your Content”). You give us permission to host, store, copy, process and display Your Content only as needed to provide and support the Services, including sending item details and photos to services the store connects (such as Square). You confirm you have the rights to Your Content and that it is lawful and accurate.
10. Things you must not do
- break the law or anyone’s rights, or use the Services for fraud;
- access accounts or data that are not yours, or try to get around security or usage limits;
- copy, resell, reverse engineer, scrape or overload the Services;
- upload malware, or offensive, misleading or infringing content;
- send spam or messages people have not agreed to receive;
- misuse Rosebot, for example to try to obtain other people’s information.
11. Third-party services and links
The Services work with and link to services run by others, such as Square, Intuit QuickBooks Online, Dwolla, PrintNode, KloudPrint, HubSpot, Twilio (text message delivery), Google and YouTube (help videos). Their own terms and privacy policies apply, and we are not responsible for their content, availability or actions.
12. Help, AI answers and other information
Help articles, videos, What’s New pages and Rosebot answers are for general information. They may not fit every situation and are not legal, tax, accounting or financial advice. Rosebot uses artificial intelligence and can make mistakes; check important information before relying on it.
13. Our intellectual property
The Services and our websites, including software, text, graphics, logos and the names Consignor Connect, Rose, myPortal and Rosebot, belong to us or our licensors. You may not use our trademarks without our written permission. Feedback you send us may be used without obligation to you.
14. Copyright complaints
If you believe material in the Services infringes your copyright, send a notice to support@consignorconnect.com (or by mail to the address below) identifying the work, the material and where it appears, your contact details, a statement of good faith belief, and a statement, under penalty of perjury, that your notice is accurate and that you are authorized to act for the owner, with your signature. We may remove the material and suspend repeat infringers.
15. Disclaimers
To the extent the law allows, the Services are provided “as is” and “as available” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not promise the Services will be uninterrupted, error-free or secure, or that calculations, reports or AI answers will be accurate or complete.
16. Limitation of liability
To the extent the law allows, Consignor Connect will not be liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill. Our total liability for all claims relating to the Services is limited to the amount you paid us in the twelve (12) months before the claim arose, or US $100 if you paid nothing.
Some places do not allow these limits; there they apply to the fullest extent allowed.
17. Indemnity
You agree to defend and indemnify Consignor Connect against claims, losses and reasonable legal fees arising from Your Content, your use of the Services, or your breach of these Terms or of the law.
18. Suspension and termination
You may stop using the Services at any time. We may suspend or end your access if you break these Terms, do not pay, put the Services or others at risk, or if the law requires it. A store may also close a consignor’s or vendor’s myPortal access. Sections that should by their nature continue (payments owed, content licenses, disclaimers, limits of liability, indemnity and governing law) survive.
19. Governing law and disputes
These Terms are governed by the laws of the Commonwealth of Kentucky and applicable federal law, without regard to conflict-of-laws rules. The state and federal courts in Boyd County, Kentucky have exclusive jurisdiction. Before filing a claim, please contact us so we can try to resolve it informally.
20. Changes to these terms
We may update these Terms. We will post the new version here with a new effective date and, for material changes, notify stores by e-mail or in Rose. If you keep using the Services after a change, you accept the new Terms.
21. General
- These Terms, the End User License Agreement and the Privacy Policy are the whole agreement between you and us about the Services.
- If any part is unenforceable, the rest remains in effect. Not enforcing a right is not a waiver.
- You may not transfer your rights under these Terms without our consent; we may transfer ours with our business.
- Notices to you may be sent by e-mail or shown in the Services.
22. Contact us
Consignor Connect, LLC
378 Diederich Blvd #235, Ashland, KY 41101
888-767-3677
support@consignorconnect.com