1. About this policy
This Privacy Policy explains how Consignor Connect, LLC (“Consignor Connect”, “we”, “us”) collects, uses and shares personal information when you use the Consignor Connect software and services provided by Consignor Connect, LLC, including Rose (our consignment and resale store management application), myPortal (the portal where a store’s consignors and vendors view their accounts and, for vendors, manage their items), Rosebot (our assistant in Rose, myPortal and by e-mail), our background services (sales, item, take-in, billing and payout processing), labels, reports, help pages and related websites, e-mails and support (the “Services”).
Two roles. For our own customers’ accounts (the stores that subscribe, and their staff), we decide how information is used. For the information a store keeps about its consignors, vendors and shoppers, we act as a service provider to that store: we process it on the store’s behalf and instructions. If you are a consignor or vendor, the store you work with is responsible for its use of your information; please also read its privacy notice and contact it with requests.
2. Information we collect
Information you or a store give us
- Store and staff accounts: business name, address, phone, e-mail, logo, user names, logins and user rights, subscription and plan details.
- Consignor and vendor records (entered by the store or by you in myPortal): name, contact details, account number, split and contract terms, notes, e-mail and message preferences, and your myPortal login.
- Items, sales and money: item descriptions, brands, sizes, prices, photos, take-ins, sales, returns, fees, balances, payouts, checks and receipts.
- Signatures and documents: on-screen signatures, the printed name and date, and signed contracts and receipts.
- Mobile number and text message consent (when you or the store turn on texts): the number, when and how you agreed, the texts sent and received, and STOP / START replies. See our SMS Text Messaging Terms.
- Messages and Rosebot: messages between stores and consignors or vendors, questions asked of Rosebot and its answers, and feedback.
- Payout and bank information for Rose Pay is collected and held by Dwolla; we keep only references and status (not full bank account numbers).
- Billing: subscription payments are handled by our payment provider; we receive confirmation and plan details, not full card numbers.
Information collected automatically
- Log and device information such as IP address, browser type, pages used, sign-in times and error reports, used for security, troubleshooting and support.
- Cookies needed to keep you signed in and to remember settings. We do not use advertising or cross-site tracking cookies in Rose or myPortal.
Information from connected services
When a store connects Square, QuickBooks Online, Dwolla, PrintNode, KloudPrint or HubSpot, we receive the information needed for that feature, such as items, sales and locations from Square, account names and connection tokens from QuickBooks Online, and payout status from Dwolla.
3. How we use information
- Provide the Services: run inventory, sales, take-ins, labels, payouts, reports, myPortal and Rosebot.
- Sync with the services a store connects (for example send items to Square and record payouts in QuickBooks Online).
- Send transactional e-mails and notices, such as receipts, signed documents, password resets, verification codes and payout notices, and messages the store or you choose to receive.
- Send text messages you agreed to (appointment reminders, sales and payout notices, account notices and replies), show the store’s texts and your replies in Rose and myPortal, honor STOP and START replies, and keep records of your consent.
- Provide support, keep the Services secure, prevent fraud and abuse, and fix problems.
- Bill subscriptions and manage plans.
- Improve the Services, including using de-identified and aggregated information and Rosebot feedback.
- Comply with law and enforce our End User License Agreement.
We do not sell personal information, and we do not share it for cross-context behavioral advertising.
Text messages: no mobile information is shared with third parties or affiliates for marketing or promotional purposes. Mobile numbers and text message opt-in consent are used only to send the texts described in our SMS Text Messaging Terms and are not sold, rented or shared for others’ marketing.
4. Rosebot and artificial intelligence
Rosebot sends the question and the information needed to answer it (for example the account’s balance or items) to our AI provider, Anthropic, to produce an answer. Under our provider’s commercial terms, this data is not used to train its models. We keep Rosebot conversations and feedback to answer follow-up questions, support users and improve answers. Rosebot only acts after you confirm, and only within your user rights.
5. How we share information
We share personal information only as follows:
- With the store a consignor or vendor works with, and with that store’s authorized staff.
- With service providers who help us run the Services under contracts that protect the information, including: DigitalOcean (hosting), Anthropic (Rosebot AI), HubSpot (e-mail, support and billing), Google (backup e-mail delivery), Twilio (text message delivery), and, when a store connects them, Square, Intuit (QuickBooks Online), Dwolla (Rose Pay), PrintNode and KloudPrint.
- For legal reasons, when required by law or legal process, or to protect the rights, safety and security of users, the public or Consignor Connect.
- In a business transfer, such as a merger or sale of assets, subject to this policy.
- With your direction or consent.
6. How long we keep information
We keep information for as long as a store’s account is active and as needed to provide the Services. Business records such as sales, payouts and signed documents are kept as long as the store needs them and as tax and accounting laws require. After a store’s subscription ends we may delete its data after 90 days unless we must keep it longer. Logs and verification codes are kept for shorter periods. Text messages and the record of your text consent (or STOP) are kept while the store’s account is active so the store can see the conversation and show that you agreed.
7. Security
We protect information with measures such as encryption in transit (HTTPS), encrypted storage of passwords and connection tokens, access controls and user rights, and limited staff access. No system is completely secure; please keep your login private and tell us at once about any suspected unauthorized use.
8. Your choices and rights
- Access and correction: consignors and vendors can see much of their information in myPortal; ask the store to correct or delete records it keeps, or contact us and we will help.
- E-mail: change Message Preferences in myPortal or use the unsubscribe link. Transactional e-mails (receipts, password resets, verification codes) are still sent.
- Text messages: reply STOP to any text to stop all texts, or untick “Yes, text me” in myPortal; reply START to get them again and HELP for help. See our SMS Text Messaging Terms.
- Connected services: a store can disconnect Square, QuickBooks Online, Rose Pay and printers in Rose at any time.
- Privacy rights: depending on where you live (for example California and other US states), you may have rights to know, access, correct, delete or obtain a copy of your personal information, and not to be treated differently for using them. Contact us to make a request; if we hold the information for a store, we will pass the request to that store. We will verify requests before acting on them.
9. Children
The Services are for businesses and adults. They are not directed to children under 13 (or under 16 where applicable), and we do not knowingly collect their personal information. If you think we have, contact us and we will delete it.
10. Where information is processed
We are based in the United States. Information may be processed in the United States and other countries where we or our service providers operate, which may have different data protection laws than where you live. We take steps so that it stays protected as described here.
11. Changes to this policy
We may update this Privacy Policy. We will post the new version here with a new effective date and, for material changes, notify stores by e-mail or in Rose.
12. Contact us
Questions or requests about privacy: Consignor Connect, LLC, 378 Diederich Blvd #235, Ashland, KY 41101, 888-767-3677, support@consignorconnect.com.